1. Return Eligibility

Returns will only be accepted in the following cases:

  • The wrong product was delivered
  • The product is expired
  • The package is tampered with at the time of delivery

Customers must report the issue within 48 hours of delivery.

2. Non-Returnable Products

Due to hygiene and safety standards, the following products cannot be returned:

  • Opened or used food items
  • Products without original packaging
  • Items reported after 48 hours of delivery

3. Refund Policy

Due to the nature of the items we offer, it is not possible to opt for refunds or returns once the product is consumed. if you have genuine issues with the product, please get in touch with us with as detailed information as possible including product images, batch number of the product etc to make your case.

  • In some cases, store credit may be provided instead of a refund

4. Replacement Policy

Instead of a refund, customers may request a replacement product if:

  • The item was damaged during transit
  • The wrong product was delivered

Replacement requests must be raised within 48 hours of receiving the order.

5. Proof Required

To process your request quickly, please share:

  • Order ID
  • Photos or videos of the damaged/incorrect product
  • Packaging photos

Send these details to our customer support team.

6. Contact for Returns

For any return or refund request, please contact us:

Email: info@sabkavitalmart.com
Customer Care: +91
Support Hours: Monday – Saturday | 11 AM – 6 PM

FAQs

1. Can I return a food product after opening it?

No. Due to food safety and hygiene reasons, opened products cannot be returned unless there is a quality issue.

2. What should I do if I receive a damaged package?

Please take photos immediately and contact us within 48 hours of delivery. We will arrange a replacement or refund.

3. How long does the refund take?

Refunds are processed within 5–7 working days after approval.

4. Do you offer exchanges?

Yes, exchanges are possible only if the product is damaged, defective, or incorrectly delivered.

5. How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Same day or Next day shipping is available only on selected pincodes in jammu, Kashmir, Noida, Delhi. (estimated Delivery time at checkout).

Still looking for answers?

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